Shipping Info

We've put a lot of focus on making sure the items get delivered to our customers as quickly as possible. So lately we’ve upgraded our shipping system to provide better service: we managed to shorten the shipping time, especially for SERBIA & Europe customers!

1. Delivery in Serbia:
Nuelis products are delivered throughout the whole country by Post Express courier service. The delivery charge is 250 RSD in case the amount of your order is less than 5000 RSD. Should your order of Nuelis products be higher than 5000 RSD, the delivery is free of charge.
Once you have placed your order of Nuelis products, it can take up to a maximum of one business day before your order is shipped. Any unexpected service delays will be clearly stated and you will be notified accordingly.
Post Express shall deliver the order within 24 hours, which means you will receive your order within the maximum of 3 business days from the day of purchase.

2. International delivery:
We ship to all the countries in the region, Europe, as well as anywhere in the world via Post Export service. The registration of the order takes one day. Post Export shall deliver your order within 10 business days from the date of dispatch to the countries in the region and other European countries. Product delivery to other parts of the world can take between 15 and 20 business days.
We advise you to check the customs regulations in your country prior to ordering the products, as additional customs charges or duties may apply.
Nuelis is not liable and does not bear any additional expenses that may arise after the customization of products.

WHAT IS ITEM PROCESSING TIME

The Item Processing Time is the time from receiving your order to physically dispatching your order. After receiving your order, we conduct rigorous Quality Control checks and tests in order to ensure the product's quality prior to shipment to meet your satisfaction. This can involve detailed in-house checks: material quality, interiors, lining, etc. The total processing time varies depending on the complexity, design and size of the specific product or article. Larger orders will naturally take longer. The average processing time is approximately 4 business days; however, please note that the processing time can also be affected by the stock status of individual items, the time of the year, national holidays, etc. If your order includes very popular items that are experiencing stock availability issues, then the order can take 5-10 business days to process and dispatch. We apologize in advance for any inconvenience caused by these delays and thank you for your patience.